Terms and Conditions

1.0 Consumer Contracts Regulations for Distance Selling

Following the Sale of Goods Act 1979, at Airsmiths UK we adhere to the Customer Contracts Regulations for distance selling (2014). In addition, we also follow the Consumer Rights Directive. These rights apply to orders conducted online, through the phone, or in our airsoft UK shop. 

1.1 Purchase Information

Before placing an order with our online airsoft store we will supply the following information:

  • A detailed description of the products and service
  • Information about Airsmiths UK. This will include our contact information and address
  • Price of the goods including tax
  • Payment options which can be found in your cart
  • Details of how to cancel your order
  • Information about refunds
  • Information concerning our upgrade services
  • Delivery information

1.2 Purchase Order

As a supplier we will ensure that our goods/services shall:

  • Correspond with the quantity and quality of the description set out in our website and uk airsoft store.
  • Meet performance standards which will be achieved through weapon tests and quality control.
  • Ensure that our upgrade services match our descriptions
  • Meet our Airsmiths standards and be free from major defects

1.3 Right to Cancel

As a consumer you have the right to cancel your order up to 14 days before the order has been officially delivered by our courier services. Within this period you must notify us either through email or phone in order to cancel. You do not need to provide a reason for your cancellation at any time. A refund will be issued once the unwanted items are returned to our uk store, and the following money may then take 3-4 business days to return to your account. 

1.4 Reasons for us to Reject a Cancellation

There are some circumstance where the Consumer Contracts Regulations (2014) does not offer you the right to cancel an order. This includes the following: 

  • Any RIFs that have been upgraded or customised by Airsmiths.  
  • Products that have been altered after receipt, either by the consumer or third party.
  • Products that have been mixed inseparably with other items following a delivery.
  • Items that have been used or damaged. 

1.5 RIFs as Products

Airsoft RIFs are not always made out of the same materials as real firearms, and as such they may not be as durable. As such accidental damage may cause permanent damage to these products. In this case we will often not accept the return of these products as they can be damaged simply through general use which will not allow us to resell them. 

1.6 Cost of Returning Items 

You are responsible for the costs of returning your order to us. If a refund has been agreed upon by Airsmiths, we will issue a refund for the order total after we have received the products. A refund may take 3-4 business days once the products have been received. We offer refunds 7 days after a product has been received. We may refuse a refund for the following reasons: 

  • Consumer damage to the product.
  • Failure to receive the product to our uk airsoft store. 
  • Items that have been altered after receiving them.
  • Non-faulty customised products.
  • Being returned after the 7-day period.
  • Products returned by someone other than the original customer.
  • Non-faulty items being returned as faulty. 

For other products that are not airsoft RIFs we may, following the aforementioned circumstances are not met, offer a 14-day refund opportunity. For all refunds due to the Consumers Act, you will have to pay for shipping. For a repaired faulty product or substituted product we will ship the product to you free of charge. 

2.0 Faulty Products

If you receive a product that appears faulty we offer a 7-day refund policy. However if you find a fault later, see the following sections for available options. 

2.1 Under 30 Days

If you find a fault under 30 days, you can either ask for a refund (following our refund policy), have the product replaced, or repaired (cost dependent whether deemed cost effective this may lead to a free repair). This will be done through our Airsmiths store. 

2.2 Over 30 Days and Under 6 Months

We will offer a repair service but no refund. This service is dependent on the product, whether it is an Airsoft RIF or a different product. 

2.3 Over 6 Months and Under a Year

We will inspect the product, and if it has suffered from a manufacturing defect then the item will be repaired and returned free of charge. We cannot offer a refund. 

2.4 Over a Year

We cannot offer you a refund, nor will we conduct an inspection. This is due to the nature of our products and services. 

3.0 Delivery Information

Our main courier service is UPS. They provide an exceptional service and will deliver our products to you with the upmost care. We offer three levels of delivery: 

  • Shipping for non-gun stuff (2-5 Business Days)
  • Shipping for Guns ( 2-5 Business Days )
  • Need it for the weekend? ( Saturday Delivery )

3.1 International Shipping

Due to terms of service from our partners, we no longer offer international shipping online. Private commissions conducted or transacted offline may be eligible for international shipping, but this is offered on a case by case basis and not guaranteed.

4.0 Website and Terms of Use

We ensure that our Airsmiths website is accurate and up to date at all times, however there may be the occasional error. Proceeding this, we do not permit you to copy any of our websites assets for your own use. Moreover we ask that you do not take our brands likeness nor modify our content. If we find evidence of this we will call for a cease and desist and contact a legal body. 

4.1 Website Stock Availability

We aim to ensure that stock levels are accurate, however on some occasions this may not be correct due to human error and we would like to apologise in advance. With some products, you may place a pre-order with us and we will inform you when the product is on its way to you. 

If a product on the website is declared as in stock and you order, if we do not physically have the product in stock we will contact you directly and either offer you a full refund or in-store credit for you to chose another item. 

 

5.0 Pricing

We price our products as an independent seller. We aim to make sure our prices are up to date and correct. If there is a mistake or you have been overcharged we will refund you the difference. 

At Airsmiths UK we host a number of discount codes and sales. These codes may be given to specific consumers or be general and apply to certain products and collections. 

We aim to create fair and value-for-quality prices especially when it comes to our premium services. 

5.1 Ordering and Paying

On our website we accept credit and debit card payments through the use of the Shopify platform. In addition we can also complete payments over the phone and through PayPal. This excludes PayPal Cheque. We additionally reserve the right to refuse an order. 

Regardless, we may not be able to fulfil your order if:

  • Your funds don't clear.
  • We have made a pricing error.
  • The product is out of stock (See 4.1).
  • You use PayPal Cheque.

Within our physical stores accept cash. 

In addition, if we suspect that your card has been stolen or someone else is using it then we will not sell goods to this user. You will be contacted if we note anything suspicious during the transaction process.

6.0 RIF Services

At Airsmiths UK we offer a wide range of upgrade and maintenance services, aiming to offer consumers premium services. These services can be found on individual products and are dependent on weapon platforms. For a quote please call our UK airsoft shop or send us an email at info@airsmiths.com. 

6.1 Age Restriction and UKARA

In order to purchase an airsoft RIF you must be over the age of 18. This can be referenced through your UKARA number which must be given if purchasing a RIF. If you are not over the age of 18 or supply us with a UKARA number we have the right to refuse the product(s). If this is the case, or your UKARA number does not match records we will contact you directly either to offer you a refund or resolve the following issue. 

Within the cart section you only need to provide a UKARA number if purchasing an airsoft RIF. This information will be kept with your profile for future reference. If you do not include a UKARA number when purchasing a RIF, we will contact you directly. 

6.2 Two Tone

We do not offer a Two Tone service due to the nature of our brand and services. We are sorry if this is an inconvenience.

6.3 Upgrade Services

We offer a wide range of upgrade services in our shop and online store, and consequently cannot provide you with a refund once purchased. If you are unsatisfied we are open to negotiations, however one of our techs as stated on our website will be in contact with you throughout the whole upgrade process. This is to ensure the potential avoidance of dissatisfaction.  

Our upgrade services are dependent on particular airsoft RIFs, and as such some services only apply to certain weapons. For instance, we cannot offer a DMR upgrade service to a PDW platform in the context of AEG's. (HPA builds can differ and we can offer custom services). 

6.4 Maintenance Services

If you wish for use to carry out a maintenance service on your airsoft RIF, you must independently send us your weapons. We will then resend you your RIF once we have completed the maintenance service free of charge according to consumer rights through Parcel Force. Upgrades and maintenance services will take place in our Airsmiths UK airsoft shop. 

7.0 Online Privacy

At Airsmiths UK we take privacy incredibly seriously. We are GDPR compliant and as such use Cookies on our website. Within our website records of customers orders are kept for stock keeping, however they will not be contacted directly unless there is an issue with their order or for a potential competition winner. 

7.1 Cookies

Within our site we use Cookies in order to understand our customer's better and show them products and services that may be useful to them. When you open the website you can opt to use Cookies, however you do not need to do this if you do not wish to. If you do not our website cannot offer you personalised collections or products. This is done through the Shopify platform. 

8.0 Physical UK Airsoft Store

Airsmiths UK has a physical airsoft store and indoor firing range in Cornwall, Pool. We have the right to refuse service to customers who abuse members of staff or who are deemed as causing issues to the brand. We are happy to offer services in store and provide recommendations. 

8.1 Indoor Firing Range

Our indoor firing range will be heavily monitored. All users will be given eye protection. To use the firing range there is a charge, however to test a RIF we may offer you free use. We additionally hold the right to refuse use to customers under the age of 18, or who are deemed as a potential risk. We are sorry in advance if this causes offence. 

 9.0 Late Payment Interest, Compensation and Reasonable Costs Interest

We reserve the right to claim interest, compensation and reasonable costs under the Late Payment of Commercial Debts (Interest) Act 1998 and it is agreed that the term implied by that Act shall apply after any judgment as well as before. Any reference to the Late Payment of Commercial Debts (Interest) Act 1998 is also a reference to any amendment, modification or re-enactment of it. If for any reason the Late Payment of Commercial Debts (Interest) Act 1998 does not apply interest shall be payable on overdue amounts at 8% over the Bank of England Base Rate from time to time.

9.1 Costs Under Contract

Without prejudice to our right to claim costs under the Late Payment of Commercial Debts (Interest) Act 1998, if for any reason any payment is not made when due we reserve the right to be paid on an indemnity basis any costs we incur in recovering any money due under this contract (and the costs of recovering such costs) including our administrative costs and any costs incurred with lawyers or debt collection agencies. Our administrative costs may include the cost of employing the staff concerned and the overheads attributable to them for the time spent. In calculating our administrative costs credit will be given for any compensation due under the Late Payment of Commercial Debts (Interest) Act 1998.

9.2 Fixed Costs

If proceedings are issued a minimum contribution of £150 (in addition to the fixed costs of issue) will be claimed towards any costs incurred with lawyers