Return Policy
1.3 Right to Cancel
As a consumer you have the right to cancel your order (provided it is not a bespoke service/build) up to 14 days before the order has been delivered by our courier services. Within this period you must notify us either through email or phone in order to cancel. You do not need to provide a reason for your cancellation at any time. A refund will be issued once the unwanted items are returned to our store, and the following money may then take 3-4 business days to return to your account.
1.4 Reasons for us to Reject a Cancellation
There are some circumstance where the Consumer Contracts Regulations (2014) does not offer you the right to cancel an order. This includes the following:
- Any RIFs that have been upgraded
- Products that have been altered after receipt, either by the consumer or third party
- Products that have been mixed inseparably with other items following a delivery
- Items that have been used or damaged
1.5 RIFs as Products
RIFs are not always made out of the same materials as real firearms, and as such they may not be as durable. As such accidental damage may cause permanent damage to these products. In this case we will often not accept the return of these products as they can be damaged simply through general use which will not allow us to resell them.
1.6 Cost of Returning Items
If a refund has been agreed upon by Airsmiths, we will issue a refund after we have received the products. A refund may take 3-4 business days once the products have been received. We offer refunds 7 days after a product has been received. We may refuse a refund for the following reasons:
- Consumer damage to the product
- Failure to receive the product to our store in the condition it was sent.
- Items that have been altered after receiving them, such as upgrades, paint jobs or third party servicing
- Non-faulty customised products
- Being returned after the 7-day period
- Products returned by someone other than the original customer
- Non-faulty items
For other products that are not RIFs we may, following the aforementioned circumstances are not met, offer a 14-day refund opportunity. For all refunds due to the Consumers Act, you will have to pay for shipping. For a repaired faulty product or substituted product we will ship the product to you free of charge.
2.0 Faulty Products
If you receive a product that appears faulty we offer a 7-day refund policy. However if you find a fault later, see the following sections for available options.
2.1 Under 30 Days
If you find a fault under 30 days, you can either get a refund (following our refund policy), have the product replaced, or repaired (cost dependent whether deemed cost effective this may lead to a free repair).
2.2 Over 30 Days and Under 6 Months
We will offer a repair service but no refund. This service is dependent on the product.
2.3 Over 6 Months and Under a Year
We will inspect the product, and if it has suffered from a manufacturing defect then the item will be repaired and returned free of charge. We cannot offer a refund.
2.4 Over a Year
We cannot offer you a refund, nor will we conduct an inspection. This is due to the nature of our products and services.